Frequently Asked Questions (FAQ)

1. What types of backpacks do you offer?
We offer a wide range of backpacks including school backpacks, travel backpacks, hiking backpacks, laptop backpacks, tactical backpacks, sports backpacks, casual backpacks, and more.

2. How can I place an order?
You can place an order directly through our website at www.samssonite.store. Simply browse our collection, add your desired items to the cart, and proceed to checkout.

3. Do you ship internationally?
At this time, we only ship within the United States.

4. How long does shipping take?
Orders are typically processed within 1–2 business days. Standard shipping usually takes 3–7 business days depending on your location.

5. Can I track my order?
Yes! Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.

6. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please see our Return Policy page for more details.

7. What should I do if I receive a damaged or defective product?
If your item arrives damaged or defective, please contact us immediately at [email protected] with your order number and a photo of the item. We’ll make it right.

8. How can I contact customer support?
You can reach us by email at [email protected] or by phone at +1 (479) 202-8196 during business hours.

9. Are your backpacks covered by a warranty?
Yes, all our backpacks come with a limited warranty against manufacturing defects. Please contact us for more details regarding warranty coverage.

10. Do you offer bulk or wholesale orders?
Yes, we do! For bulk or wholesale inquiries, please contact us at [email protected] with your request.