Return Policy

Thank you for shopping with SAMS. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

30-Day Return Window

You may return most new, unused items within 30 days of delivery for a full refund or exchange. Items must be in their original condition and packaging.

How to Initiate a Return

To start a return, please contact our customer service team at:
📧 [email protected]
📞 +1 (479) 202-8196

Please include your order number, the reason for the return, and photos if applicable (e.g. for damaged or defective items).

Return Shipping

• If the return is due to our error (e.g. you received the wrong or defective item), we will cover the return shipping costs.
• If the return is for other reasons (e.g. changed your mind), the customer is responsible for return shipping.

Refunds

Once your return is received and inspected, we will notify you and process your refund within 5–7 business days. Refunds will be issued to your original method of payment.

Non-Returnable Items

• Used or damaged items (not due to our fault)
• Final sale or clearance items
• Gift cards

Exchanges

If you need to exchange an item for a different size, color, or style, please contact us. Exchanges are subject to stock availability.

Contact Us

If you have any questions about our return policy, feel free to reach out at:
[email protected]
+1 (479) 202-8196